We do not have permanent bag storage facilities and, as such, we discourage audience members from bringing large items to the theatre.

All air brought into the auditorium is supplied at roof level before passing through a filter system.  This helps us guarantee that the air you’ll breathe is as clean as it can be.

Programmes are available to buy when you attend and pre-purchase with your tickets, for collection from a designated point on the performance date.

We are cashless at the Lyric Bar, Outsider Tart @ the Lyric, and at the Box Office. We accept contactless and chip-and-pin payment.

For lost property enquires, please send a description of the item and where you last saw it in the building to enquiries@lyric.co.uk and we’ll let you know if we’ve found it. Please note that items are only kept for a 14 day period.

The Lyric welcomes babies to be breastfed in any public area of these premises.

We cannot guarantee entry to latecomers so please plan to arrive in good time before the show starts. No refunds or exchanges will be offered in the event that you arrive late.

The Lyric Hammersmith Theatre reserves the right to deny access to the theatres to any latecomers, unless a suitable point in the production has been deemed appropriate. If we are able to seat you at a pre-arranged latecomers point, please note that we will not be able to guarantee access to the exact seats booked.

Audience members who leave the auditorium once the performance has started may be asked to wait until an appropriate moment in the performance to be re-admitted. If there is no appropriate moment or admittance will cause disruption, re-admittance may be refused. No refund or exchange will be offered in this instance.